myCV.pl - Twój serwsis CV

Opis stanowiska For our Client - international ITO Centre, we are looking for people who are ready to take a position of Customer Service Advisor Estonian Speaker.

Job Description:
- undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- proactive flagging incidents where no knowledge solution was found,
- meeting or exceeding the level of Service when responding to all incoming incidents,
- accurate and timely hand off to other resolving teams
Wymagania - excellent Estonian language skills both verbal and written
- very good English skills
- excellent verbal and written communication skills,
- professional telephone manner,
- basic experience in Windows NT/2000/XP, MS Office, MS based applications,
- basic technical support experience an advantage but not necessary,
- flexible, well-motivated team player, ability to work under pressure
Oferujemy - professional development in a dynamic, growing business.
- competitive salary with attractive benefit package.
- free private medical care
- multisport card – unlimited access to over 2 660 sports facilities (fitness clubs, swimming pools, etc.) throughout the country
- tickets to cinemas and theatres
- additional life insurance
- participation in prestigious international projects.
- excellent working atmosphere
Pozostałe informacje If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).

For more related job opportunities visit www.grafton.pl/it/
Kontakt W sprawie ogłoszenia prosimy kontaktować się z:
tel: (+48) 12 430 08 09
email: krakow@grafton.pl
fax: (+48) 12 430 08 29
www: http://www.grafton.pl

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